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Help center

How can we help you?

Find answers about setup, scheduling, WhatsApp, payments and integrations for Online México.

Popular topics

Scheduling & calendar

How to configure availability, services and booking page.

WhatsApp Business

Connecting your number, templates and AI assistant setup.

Online payments

Stripe, Mercado Pago and PayPal integration and payment links.

Automations

Creating reminder flows, campaigns and automatic follow-up.

Team & users

Adding users, assigning roles and managing multi-location.

Account & security

Password, billing, plan changes and data security.

Frequently asked questions

How do I connect my WhatsApp number?

Go to Integrations → WhatsApp and follow the Meta Business verification steps. It takes less than 10 minutes.

Can I use Online México on my phone?

Yes, the platform is fully responsive and works on any browser. A native app is coming soon.

How do I set up automated reminders?

Go to Automations, create a new flow, choose a trigger (appointment booked, 24h before, etc.) and configure your WhatsApp message.

What happens if I exceed my plan limits?

We'll notify you before you hit your limits. You can upgrade at any time with no data loss.

Is my data secure?

Yes. We use end-to-end encryption and automatic daily backups on secure servers.

Can't find what you need?

Our support team is here to help — in Spanish and English.

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